Cancellation Policy

Cancellation Policy

Date of Last Revision: 9/23/2026

This Cancellation Policy applies to memberships and subscription services purchased from Plain Rock LLC ("we", "us", or "our") through our websites and patient portal.

SUBSCRIPTIONS AND BILLING

Your membership is billed to the payment method on file on a recurring, monthly basis (approximately every 28 to 30 days) until your membership is canceled.

Prepaid plans. Six-month plans are billed once at checkout and ship in two deliveries of three vials each. At the end of the six months your plan renews at the then-current six-month rate unless you cancel first. You can cancel any time from your patient account or by emailing hello@jointhebrightside.com.

HOW TO CANCEL

You may cancel your membership at any time by logging into your secure patient account or by emailing us at hello@jointhebrightside.com. We recommend submitting your cancellation request at least 48 hours before your next billing date to allow time for processing.

WHEN CANCELLATION TAKES EFFECT

Cancellation takes effect at the end of your current billing cycle. You will not be charged for any billing cycle that begins after your cancellation is processed. Amounts already paid are non-refundable except as described in our Refund Policy.

ORDERS ALREADY PROCESSED

If your order has already been processed or shipped at the time we receive your cancellation request, that order will be completed and delivered, and the associated charge will not be reversed.

PRESCRIPTION TRANSFERS

You may request a transfer of your prescription to a local pharmacy at any time by emailing us at hello@jointhebrightside.com.

QUESTIONS

If you have any questions about this Cancellation Policy, please contact us at hello@jointhebrightside.com.